1. Introduction

At ShadowSpy, we are dedicated to providing reliable and effective monitoring solutions. If, however, you find our services do not meet your expectations, we offer a refund under the conditions outlined in this policy. We encourage you to read these terms carefully to understand your rights and our procedures.

2. Eligibility for Refund

A refund may be considered under the following specific circumstances:

• Significant Technical Malfunction: If our software exhibits critical failures that prevent its intended use, and our technical support team is unable to rectify the issue within a reasonable timeframe.
• Accidental Duplicate Billing: If you have been inadvertently charged twice for the same service or subscription period.
• Inability to Access Services Due to Compatibility: If you encounter insurmountable difficulties in installing or using the software due to documented incompatibility with your device or operating system, and our support team cannot provide a viable workaround.

3. Cases Where Refunds Are Not Provided

Please note that refunds will not be granted in the following situations:

• Change of Intention: If you decide to discontinue using the service for reasons unrelated to the software's functionality.
• Device Incompatibility Issues Not Verified Prior to Purchase: It is the customer's responsibility to ensure the target device meets the stated system requirements before making a purchase.
• Software Removal or Blocking Due to User Actions: Refunds are not provided if the software is removed, uninstalled, or blocked as a result of actions taken by the user or a third party.
• Violation of Terms of Service: If the user has violated ShadowSpy's terms of service, including using the software for purposes that are illegal or prohibited.
• Partial or Expired Subscriptions: Refunds are not available for partially utilized subscription periods or for subscriptions that have expired.

4. How to Request a Refund

To initiate a refund request, please follow the procedure below:

• Contact Our Support Team: Send an email to support@ShadowSpy.ca with your complete order details, including your order number and the email address used for purchase.
• Provide Comprehensive Evidence: If your refund request is based on a technical issue, please include detailed information about the problem, such as screenshots, error logs, and any steps you have already taken to resolve it.
• Allow Time for Review: Our dedicated support team will carefully assess your request. Please allow 5 to 7 business days for us to review your case and provide a response regarding the outcome.

5. Refund Processing Timeline

Upon approval, refunds will be processed within 7 to 14 business days. The refunded amount will be credited back to the original payment method used for the purchase.

If you do not receive the refund within this timeframe, we advise you to contact your bank or payment provider to inquire about processing times on their end.

6. Contact Us

If you have any questions or require further clarification regarding our Refund Policy, please do not hesitate to contact us:

📧 Email: support@shadowspy.ca

📞 Phone: +1 416-619-4474